FAQs

We are fully insured with cover of up to £5,000,000 for Public Liability and £5,000,000 for Employers Liability.

Before offering employment we follow a strict vetting procedure within CityWide Cleaners to ensure the staff member is reliable and suitable for the role.

Yes, as far as is practical. We aim to provide the same staff members on a client’s contract as this increases security for our clients and creates a healthy and trusting relationship between staff and clients. This also enables the staff member to gain knowledge of the site in order to provide the best service possible. Our staff members must give 4 week’s notice for holiday requests. Once the request has been approved, we notify the client, a minimum of 2 weeks prior to the holiday start date, of any relevant changes including information on the staff member who will be covering.

Our Staff are given a full induction and training upon recruitment to ensure they are competent in performing their duties. This induction includes Health and Safety training. Before any contract is signed, a full risk assessment of the site is taken place. This is then relayed to the staff members to ensure all Health and Safety guidelines are followed.

Yes. We provide all the equipment, materials and supplies required to conduct the duties agreed within the proposal. We also supply consumables including toilet paper and hand towels. More details on this can be found on our Consumables page. Some clients have requested Eco-Friendly products, this is also something we can cater for. We have only listed examples of the most common items, however we supply a wide range of products and can add to this if additional products are required by the client.

We have a competitive hourly rate and will always work with the client to provide the best service for them. Our services are priced in accordance to the tasks required by the client. The final calculation will be accumulated taking into consideration all the variables that will affect the job such as equipment, material and time required to carry it out. We would provide a free quotation sending out one of our fully trained agents.

Yes, we offer this service to all clients to minimise disruption to their staff members, as it enables us to clean the premises outside of working hours.

Yes, we will provide you with the contact details you will need to help with any emergencies that may arise.

Yes, a contract is signed before the services can commence. The specifics of the contract will be discussed with the client and adjusted to their needs.

Commercial Cleaning contracts are invoiced every calendar month and must be paid through bank transfer within 30 days of receipt of the invoice.

Yes, we are. Our VAT number will be listed on any invoices we issue.